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Your Wellbeing Comes First

Responsible Gaming — Build Safe & Healthy Gaming Habits at 299net

Gaming should be enjoyable — not stressful. At 299net, a happy and healthy player is our greatest success.

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Age Restriction
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6+
Protection Tools
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Our Commitment to Responsible Gaming

Joining 299net means more than just playing games — it means becoming part of a family. And we never want to see any member of that family get hurt.

Gaming addiction is a real issue. In Bangladesh, many people don't talk about it — out of shame or simply not knowing where to turn. We want to break that silence. Responsible gaming isn't just a page on our site — it's part of what we do every day.

Our platform offers a range of tools that let you decide how much you play, how much you deposit, and when to take a break. You stay in full control.

No minors are permitted to play — age verification is mandatory
If suspicious gaming behaviour is detected, we reach out to the member directly
Self-exclusion requests take effect immediately — no delays
Seeking help for a gaming problem is completely judgement-free — support is available in full confidence.
Betting advertisements are never targeted at minors or vulnerable individuals

Keep in Mind

Gaming is for entertainment. Chasing losses by placing more bets is dangerous. Never bet beyond your means.

As entertainment
Gaming is for enjoyment, not a source of income
Within Budget
Only money you can afford to lose
Stick to Your Time Limits
Set a daily time limit for how long you play
For Fun
Take a Break If It's Not Fun Anymore

299net's Responsible Gaming Tools

Take control of your gaming experience, your way

Set Deposit Limits
Set a daily, weekly, or monthly deposit limit. Once set, limits can be lowered instantly, but increasing them requires a 24-hour waiting period — so emotions don't drive overspending.
Session Time Limits
Set a time limit for each gaming session. Once the time is up, you'll receive an automatic alert and can choose to stop playing.
Break (Cooling-Off)
24 hours, 7 days, 1 month, or 3 months — take a break from the platform on your own terms, for any duration. Logging in or placing bets will not be permitted during the break.
Self-Exclusion
For long-term protection, exclude yourself from the platform for anywhere between 6 months and 5 years. No new accounts can be created during this period.
Gaming History & Reports
Check how much time and money you've spent at any point. Clear, transparent reports help you understand your own behaviour.
Bet Limit Settings
Beyond deposit limits, you can also cap the maximum amount per bet. It gives you a moment to pause before placing a large wager.

Warning Signs of Addiction

Gaming addiction doesn't happen overnight — it builds gradually. If you recognize any of the signs below in yourself, pause and seek help. It's not a weakness; it's a sign of self-awareness.

1

You're chasing losses by placing more bets, and it's become a cycle.

2

You're spending more time gaming at the expense of family, friends, or work.

3

You feel restless, irritable, or uncomfortable when you're not playing.

4

You're being dishonest with family or close ones about your gaming habits.

5

You're borrowing money or cutting back on essential expenses to fund your bets.

6

You've tried to stop multiple times but haven't been able to.

7

You use gaming to relieve stress and it has become a habit.

Tips for Healthy Gaming Habits

Responsible gaming isn't about quitting — it's about staying in control while keeping it fun. Follow these habits and gaming will always be something to enjoy.

Set your budget before you start. Decide on your maximum spend before you start playing. Once you've lost that amount, call it a day.
Set a time limit. Don't play for hours on end. After 45 minutes of play, take a 15-minute break — it keeps your mind fresh.
Don't play when you're hungry or tired. In this state, your judgment is impaired and the risk of making poor bets increases significantly.
Don't chase your losses. "I'll win it all back with this one bet" — that's the most dangerous thought you can have. Accept the loss and save it for another day.
Gaming isn't your only source of entertainment. Hold on to your friends, family, and hobbies. Gaming is just a small part of life.
Know when to stop after a win. Chasing a bigger win after a big one almost always ends in losing everything.

Always game with awareness of your situation and state of mind. If you're borrowing money to play, it's no longer entertainment.

How to Set a Deposit Limit

Secure your budget in just a few simple steps:

1
Log in to your account
Log in to 299net and click on your profile icon in the top right corner.
2
Open Responsible Gaming Settings
Select the "Responsible Gaming" option from the menu.
3
Select Limit Type
Choose whether you'd like a daily, weekly, or monthly limit, then enter your preferred amount.
4
Confirm
Clicking the Confirm button will activate the limit immediately.
5
You will receive an SMS confirmation
A confirmation message will be sent to the mobile number used during registration.

Self-Exclusion Process

If you'd like to take a short or extended break from the platform:

1
Contact Support
Submit a "Self-Exclusion" request via Live Chat or the Help Center.
2
Select a Duration
Tell us how long you'd like to take a break — 6 months, 1 year, 2 years, or 5 years.
3
Identity Verification
Verify your identity using the mobile number and details linked to your account.
4
Effective Immediately
Your account access will be suspended as soon as the request is confirmed.
5
Reactivate After Period Ends
Once the period is over, you can contact support to reactivate your account.

During self-exclusion, betting is not permitted under any circumstances. Any attempt to open a new account will be detected and blocked.

Check Yourself

Check any of the statements below that apply to you

Where to Get Help

If you can't face it alone, reach out to these resources

299net Live Support
Chat with us in Bangla, 24/7. Whether it's deposit limits, a break, or self-exclusion — we're here to help, no judgement.
Talk to Family & Friends
Let someone close to you know. The support of family is the single most powerful factor in overcoming a gaming addiction.
Mental Health Professionals
Speak with a psychiatrist or counsellor. Professional help is highly effective when it comes to treating addiction.

Asking for help takes courage. Any conversation with 299net's support team about a gaming problem is completely confidential — no information is shared with any third party.

FAQs

Yes, you can do it entirely on your own and it's very simple. There are two ways: Cooling-off Period: Go to the "Responsible Gaming" section in your account settings, select "Take a Break," and suspend your account for any period from 24 hours up to 6 months. During this time, logging in or placing bets will not be possible. Your account will be automatically reactivated once the period ends. Permanent Closure (Self-Exclusion): For a long-term break, contact Live Chat or the Help Centre. You can self-exclude for 6 months, 1 year, 2 years, 5 years, or permanently. The exclusion takes effect immediately upon request. In both cases, any existing balance can be withdrawn. The process is fully confidential and no questions are asked.

Claiming the 299net welcome bonus is straightforward. Here's how: First, create a new account and verify your mobile number via OTP. Before making your first deposit, go to the "Bonus" section, find the welcome bonus offer, and click "Accept" or "Opt-in". Then make your first deposit of at least the minimum required amount (usually ৳300 or more). Once the deposit is confirmed, the bonus funds will be credited automatically to your bonus wallet. From there, meet the specified wagering requirement (usually x20) and any winnings from the bonus will be transferred to your real balance, ready to withdraw. Important: if you deposit without opting in first, the bonus cannot be applied afterwards.
Play Safe

Fun with responsibility — the 299net commitment

At 299net, every member's wellbeing matters more to us than gaming revenue. Play within your limits and keep it enjoyable.

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