The official 299net mobile app is available on both Android and iOS.
Android: Search for 299net on the Google Play Store, or download the APK file directly from our download page. Before installing the APK, go to your phone's Settings > Security and enable "Install from unknown sources".
iOS (iPhone/iPad): Search for 299net on the App Store. Alternatively, open the download page directly in Safari to install it.
After installation: Open the app and log in with your mobile number or email — it's the same account you use on the website. Keep push notifications enabled so you never miss a new offer or winning update.
Download Page: 299net Download
Android: Search for 299net on the Google Play Store, or download the APK file directly from our download page. Before installing the APK, go to your phone's Settings > Security and enable "Install from unknown sources".
iOS (iPhone/iPad): Search for 299net on the App Store. Alternatively, open the download page directly in Safari to install it.
After installation: Open the app and log in with your mobile number or email — it's the same account you use on the website. Keep push notifications enabled so you never miss a new offer or winning update.
Download Page: 299net Download
To update your profile, log in to your account first. Then click the profile icon in the top right corner and select "Account Settings" or "Edit Profile".
What you can update: Display name, email address, contact mobile number, date of birth, and preferred language.
To change your mobile number: OTP verification on the new number is mandatory. A security code may also be sent to your old number. Your number will be updated once verification is complete.
Important: After KYC verification is complete, changing your legal name or date of birth requires assistance from the support team, as these details are matched against your identity documents. General information such as your email or display name can be updated on your own at any time.
What you can update: Display name, email address, contact mobile number, date of birth, and preferred language.
To change your mobile number: OTP verification on the new number is mandatory. A security code may also be sent to your old number. Your number will be updated once verification is complete.
Important: After KYC verification is complete, changing your legal name or date of birth requires assistance from the support team, as these details are matched against your identity documents. General information such as your email or display name can be updated on your own at any time.
KYC (Know Your Customer) verification must be completed before your first withdrawal. It's a one-time process — you won't need to do it again.
Required Documents:
1. National ID card (NID) — take clear photos of both the front and back.
2. A passport or driving licence is also accepted if you don't have an NID.
3. Proof of address — a bank statement or utility bill (issued within the last 3 months).
Process: Log in and go to the "Profile" > "Verification" or "KYC" section. Upload your documents (JPG/PNG, max 5MB). Verification is usually completed within 1–3 business days, and you'll be notified by email and SMS once approved.
Tips: Make sure the image is clear and all four corners of the card are visible — this speeds up approval. If verification fails, contact support — Help Center।
Required Documents:
1. National ID card (NID) — take clear photos of both the front and back.
2. A passport or driving licence is also accepted if you don't have an NID.
3. Proof of address — a bank statement or utility bill (issued within the last 3 months).
Process: Log in and go to the "Profile" > "Verification" or "KYC" section. Upload your documents (JPG/PNG, max 5MB). Verification is usually completed within 1–3 business days, and you'll be notified by email and SMS once approved.
Tips: Make sure the image is clear and all four corners of the card are visible — this speeds up approval. If verification fails, contact support — Help Center।
The VIP program on 299net is fully automatic — no separate application needed. Points accumulate based on your wagering activity and your tier advances accordingly.
VIP Tiers & Benefits:
🥉 Bronze: Unlocked at a monthly wager of ৳5,000. Includes weekly 3% cashback and a birthday bonus.
🥈 Silver: Monthly wager of ৳25,000. 5% cashback, priority withdrawals, and access to special promotions.
🥇 Gold: Monthly ৳1,00,000 wager. 8% cashback, dedicated account manager, and fastest withdrawals.
💎 Platinum: Invite-only. 10%+ cashback, exclusive event invitations, and custom bonuses.
Once a tier is reached, it remains active for 30 days. If the required wager amount isn't met the following month, you may drop one tier. Your current tier and points are visible under the "VIP Status" section in your profile.
VIP Tiers & Benefits:
🥉 Bronze: Unlocked at a monthly wager of ৳5,000. Includes weekly 3% cashback and a birthday bonus.
🥈 Silver: Monthly wager of ৳25,000. 5% cashback, priority withdrawals, and access to special promotions.
🥇 Gold: Monthly ৳1,00,000 wager. 8% cashback, dedicated account manager, and fastest withdrawals.
💎 Platinum: Invite-only. 10%+ cashback, exclusive event invitations, and custom bonuses.
Once a tier is reached, it remains active for 30 days. If the required wager amount isn't met the following month, you may drop one tier. Your current tier and points are visible under the "VIP Status" section in your profile.
299net is built primarily for users in Bangladesh, so Bengali (Bangladesh) is the default language. A full English interface is also available.
How to change the language:
1. Look for a globe icon or language selector at the top or bottom of the page.
2. Click there and select your preferred language from the list.
3. You can also change it while logged in via Profile Settings > "Language Preference" — this will be saved to your account.
Changing the language in the app: Go to the app's Settings menu > Language > select your preferred language. The change takes effect immediately.
If you run into any language-related issues, let us know via the Help Center — all support is available in Bengali.
How to change the language:
1. Look for a globe icon or language selector at the top or bottom of the page.
2. Click there and select your preferred language from the list.
3. You can also change it while logged in via Profile Settings > "Language Preference" — this will be saved to your account.
Changing the language in the app: Go to the app's Settings menu > Language > select your preferred language. The change takes effect immediately.
If you run into any language-related issues, let us know via the Help Center — all support is available in Bengali.
Forgetting your password happens to everyone — no need to worry. Resetting it on 299net takes just 2–3 minutes.
Step-by-step process:
1. Go to the login page and click the "Forgot Password?" link.
2. Enter your registered mobile number or email address and tap the "Send" button.
3. A 6-digit OTP will be sent to your mobile (usually within 30 seconds). If you choose email, a reset link will be sent — valid for 15 minutes.
4. Set a new password using the OTP or link provided. Aim for at least 8 characters, mixing numbers and special characters for stronger security.
5. Once your password is set, you will be logged in automatically.
If you don't receive your OTP, check your spam folder or wait 1–2 minutes and try again. If the issue persists, contact the Help Center: Help Center।
Step-by-step process:
1. Go to the login page and click the "Forgot Password?" link.
2. Enter your registered mobile number or email address and tap the "Send" button.
3. A 6-digit OTP will be sent to your mobile (usually within 30 seconds). If you choose email, a reset link will be sent — valid for 15 minutes.
4. Set a new password using the OTP or link provided. Aim for at least 8 characters, mixing numbers and special characters for stronger security.
5. Once your password is set, you will be logged in automatically.
If you don't receive your OTP, check your spam folder or wait 1–2 minutes and try again. If the issue persists, contact the Help Center: Help Center।
Enabling Two-Factor Authentication (2FA) means a mobile OTP is required at login in addition to your password — so your account stays secure even if your password is compromised.
Steps to enable 2FA:
1. Log in and go to "Profile Settings" > "Security" section.
2. Find the "Two-Factor Authentication" option and click "Enable".
3. You'll have two options: SMS OTP (a code will be sent to your mobile) or Authenticator App (Use Google Authenticator or Authy).
4. If you choose SMS, verify and activate your mobile number.
5. If you choose the Authenticator app, scan the QR code and confirm with the 6-digit code it generates.
Recovery Code: After enabling 2FA, you'll receive backup codes — keep these somewhere safe. If you ever lose your phone, you can use these codes to access your account.
To disable: From the same settings page, click "Disable", then confirm with your password and OTP.
Steps to enable 2FA:
1. Log in and go to "Profile Settings" > "Security" section.
2. Find the "Two-Factor Authentication" option and click "Enable".
3. You'll have two options: SMS OTP (a code will be sent to your mobile) or Authenticator App (Use Google Authenticator or Authy).
4. If you choose SMS, verify and activate your mobile number.
5. If you choose the Authenticator app, scan the QR code and confirm with the 6-digit code it generates.
Recovery Code: After enabling 2FA, you'll receive backup codes — keep these somewhere safe. If you ever lose your phone, you can use these codes to access your account.
To disable: From the same settings page, click "Disable", then confirm with your password and OTP.